No surprises
NDH reviews insurance and self-pay options before booking, then confirms your specific plan and benefit level before scheduling.
Insurance we accept
Maryland and DC coverage are reviewed separately because payer participation and benefits can differ by location.
MD
Coverage is reviewed for Maryland residents before scheduling. Medicare is currently listed as accepted, and other plans can be submitted for staff verification.
Maryland Medicare patients
Commercial, Advantage, Medicaid, or unknown coverage
Reviewed with the patient before booking
DC
Coverage is reviewed for DC residents before scheduling. Medicare is currently listed as accepted, and other plans can be submitted for staff verification.
Washington DC Medicare patients
Commercial, Advantage, Medicaid, or unknown coverage
Reviewed with the patient before booking
Coverage review
A staff member can confirm eligibility, payer participation, behavioral health benefits, and next-step options before an appointment is scheduled.
Share insurance carrier, member ID, state, and follow-up contact details.
NDH checks participation, eligibility, benefit basics, and any carve-out considerations.
The team explains whether insurance, self-pay, or another route is the right path.
Once coverage and clinical fit are clear, patients continue toward provider matching and booking.
Self-pay
NDH should publish exact rates only after clinical, legal, and operations approval. Until then, the site directs patients to intake or the admin inbox for accurate pricing.
60-90 min
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20-30 min
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45-50 min
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60-90 min
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Evaluation and follow-up
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If qualifying
Ask during intake
Use the intake path, email admin@newdirectionhealthcare.com, or call 202-770-8584 to confirm your specific plan and benefit level before scheduling.
